Support FAQs
Payments
Do I need to register myself for placing an order online?
Yes, registration is required to provide a smooth shopping experience, track orders, and for quicker future checkouts.
What are the acceptable payment methods online?
Major credit/debit cards
(Visa, Mastercard, Amex), PayPal, and Apple Pay.
Is my payment card data stored in your system?
No, all payments are processed securely through a third-party payment gateway provider.
Can I use multiple payment methods for a single order?
No, currently not supported.
Will I receive a receipt?
Yes, via email once the order is placed.
How long for payment processing?
Cards are usually instant; PayPal may take a few minutes.
Is there a refund policy if unsatisfied?
Due to the nature of the products, there is no standard refund policy. Contact online_uk@qvkfoods.com for specific concerns.
Support FAQs
Orders & Shipping
Minimum order amount?
There is no minimum order amount.
How long for processing and shipping?
Typically 1-2 business days. Delivery usually takes 3-5 business days.
How to track?
Via the shipping confirmation email or by logging into your account.
What if I'm unavailable for delivery?
Due to the nature of the products, there is no standard refund policy. Contact online_uk@qvkfoods.com for specific concerns.
Can I change my address?
Only if the order has not yet been shipped.
Support FAQs
Returns & Damages
What if I receive the wrong product?
Contact customer care; they will arrange a replacement and pick up the wrong item (provided it is unopened and should be in original packing).
Damaged/Defective products?
Contact support with pictures of the damaged shipment immediately for a replacement.
Refund timeframe?
Usually up to 5 working days to the source account.
Support FAQs
Bulk Orders
What is a bulk order?
Orders of 10 or more items.
Minimum value?
£100
Discounts?
Automatically applied at checkout.
Processing time?
5-7 business days.
Payment?
Via bank transfer.
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